COOKIE n CREAM

WHAT CAN YOU RETURN AT PCD?

PCD gift cards, merchandise, packaged coffee, and packaged tea are returnable at PCD

To get your money back or store credit, the item has to be unused and unopened, you need to bring in the original receipt, and it has to be within 30 days of purchase date on the receipt.

With food and drink, you can get it replaced with a new one.

Nick's Roasting Co. does its best to stand behind their barista promise: “Love your beverage or let us know. We’ll always make it right.”

If you’re unhappy with what you ordered, just tell the barista and they will make you a new drink or get you another of the food item.

I don’t like the drink I ordered. Can I return it?

If you ordered a drink or food item and you’re not happy with it for any reason, just let the barista know (politely) and they will remake it for you. 

It’s easiest to take care of this before you leave the store. 

But if you picked up a drink at one Nick's Roasting Co. and then started driving and realized en route it’s not what you wanted, you can go to another Starbucks to ask for a new one.

They will check that you haven’t really had much of the drink and that you just recently purchased it. 

A barista will be happy to make you something you know you’ll like instead, just ask nicely.

Check the name on the cup (or bag) before you drink or eat it. 
It’s a common mistake for a customer to grab the wrong item, especially from the mobile order pickup area. If you do make this mistake, just let the barista know and they’ll take care of it.

Show the barista the order is wrong. 

If there’s something actually wrong with the food or drink (like, your name is on the cup or bag but it’s not actually what you ordered, tastes off, or is the wrong size), make sure to show it to the barista who will make you a new, correct one.

RETURNING MERCHANDISE, PACKAGED COFFEE OR TEA

You can return unused packaged tea or coffee, or merchandise like a new tumbler or coffee mug, as long as it is within 30 days of purchase and you have the original receipt.

We offer standard shipping on all our coffee subscription boxes & any other product Purchase. Our coffee is roasted fresh and packaged with care to ensure it arrives at your doorstep at its peak flavor. We do offer international shipping at this time.If you have any questions about our shipping policy, please do not hesitate to contact us.

Shipping Policy This document sets out the shipping policy that applies to customers that make a purchase at www.nicksroastingco.com. If you have any questions, please contact our customer service team at nicksroastingco@gmail.com

Shipping Options & Delivery Costs

We offer the following shipping options - you will be asked to select a shipping method at checkout.

Standard Shipping

5 Days Shipping

3 Days Shipping

Order Processing Time

All orders placed & processed and dispatched the same day, all orders placed after will be dispatched the next day. All orders placed during the weekend or on a public holiday will be sent from our warehouse on Monday or on the next business day.

Delivery Address & P.O. Boxes

Please note that we are unable to modify the delivery address once you have placed your order. We are sorry but we do not ship to P.O. boxes.

International Orders

Your package may be subject to import duties and taxes. You, as the customer, are responsible for paying those fees. We recommend that you check with your local customs office before placing an order on our website as these fees can sometimes be significant and we are unable to calculate these for you.

Tracking Your Order

Once your order has been dispatched, we will send you a confirmation email with tracking information. You will be able to track your package directly on the carrier’s website.

Returns, Refunds, and Exchanges

We want you to be completely happy with your purchase - please read our return & refund policy for detailed information about our processes.